Website Usage Terms

Booking Terms and Conditions

When using our services, please take note of the following terms and conditions:

1. Quotes and Offers: When you input the details of your trip, Azure Private Hire will strive to present you with real-time quotes on our website that are tailored to your specific requirements. These quotes represent the current offerings available from Azure Private Hire and are only valid at the time of your booking.

2. Accuracy of Details: It is your responsibility to ensure that all the information you provide, including but not limited to vehicle suitability for your luggage, accurate postcodes, correct date and time for journeys, customer name, valid email address, and phone number, is accurate and up-to-date. Inaccurate trip details, an invalid or missing postcode, incorrect dates or times, customer name, email address, or phone number may result in additional charges, and you may not be eligible for a refund (please refer to our cancellation policy). Your booking with Azure Private Hire is considered an offer, which we may choose to accept or decline.

3. Amendments and Changes: If you need to amend or correct a booking, please contact Azure Private Hire directly. Any changes requested may result in a price adjustment. If the changes lead to an increase in service cost, you will be required to pay the difference. Conversely, if changes result in a decrease in service cost, you will be refunded the difference between the originally booked services and the new services requested.

4. Special Requirements: Azure Private Hire cannot guarantee that our drivers will be able to accommodate specific requirements. If you have particular needs that may not be met through our standard services, we recommend considering alternative travel arrangements that cater to your specific requirements.

5. Typographical Errors: Azure Private Hire reserves the right to correct any typographical errors that may appear on our website, including pricing errors. In the event that you are informed of such an error, you have the option to withdraw your offer and cancel the purchase if you no longer wish to proceed. Any payments made will be fully refunded.

6. Vehicle Type Changes: Azure Private Hire may, in certain situations, change the type of vehicle originally booked to ensure the fulfillment of your booking. This change will be made with the intention of providing a service that meets your needs. For larger vehicles, availability may vary, and in the event that the initially assigned driver cannot provide their vehicle, Azure Private Hire will make every effort to offer you alternative vehicles of a similar type and class.

7. Third-Party Fulfilment: In cases where the originally assigned driver is unable to fulfill your booking, Azure Private Hire reserves the right to engage third-party companies to ensure the fulfillment of your booking while maintaining the high standards of service we are known for.

8. Vehicle Type: It is the responsibility of the passenger to ensure the correct selection of a vehicle type that can accommodate the required number of passengers and luggage. Exceeding the specified limits may result in additional charges to your account. If the chosen vehicle cannot accommodate the excess luggage or passengers, we reserve the right to decline the service, with full charges applied to your account.

9. Phone Bookings: Phone bookings are handled meticulously to maintain accuracy. Some bookings may be recorded for training and verification purposes. We are not liable for incorrect information provided by passengers or third parties.

Payment

1. Payment Methods: When using the 'Pay by Card' option, you are entering into an agreement to pay the Fare at the time you make your booking. Azure Private Hire acts as an intermediary to facilitate this payment. Specifically, Azure Private Hire collects all monies owed for the booked trip from you, serving as the agent to settle all Card Costs on behalf of the driver. This allows for a seamless and convenient transaction process

2. Card Information Security: We prioritize the security of your payment information. It's important to note that Azure Private Hire does not store any of your card details. We adhere to strict security protocols to ensure the protection of your sensitive data.

3. Cash Payment Option: Alternatively, you have the option to choose 'Pay by Cash.' With this selection, you agree to pay the Fare directly to the driver upon completing your trip. This provides flexibility for passengers who prefer cash transactions

4. Booking Confirmation: Once you have confirmed your booking on the payment screen, please be aware that it becomes binding and cannot be cancelledor modified, except in accordance with our cancellation policy. It's essential to review your booking details for accuracy before finalizing the transaction

5. Failed Card Payment: In situations where you choose the card payment method and your card payment is declined by your card issuer, Azure Private Hire will not be able to proceed with fulfilling your booking. Therefore, it's crucial to ensure that your card has sufficient funds and is in good standing to avoid any inconveniences

6. Payment Receipt: After your payment is successfully processed, Azure Private Hire will promptly provide you with an official receipt via email. The receipt will be sent to the email address you provided during the booking process, serving as a record of your payment for your reference

7. Additional Requirements: Please be aware that your payment covers the base Fare and standard services. In cases where you fail to specify additional luggage or passenger requirements during booking, resulting in the need for a larger vehicle, any additional charges incurred will be your responsibility. These charges should be paid directly to the driver. Similarly, if you wish to tip the driver for their service, you should do so directly and at your discretion

8. Deviations from Route: It's important to note that any deviations from the originally planned route may result in additional charges imposed by the driver. These additional charges should be settled directly with the driver to ensure a fair and transparent transaction process.

Waiting Time Charges

 

Airport and Cruise Port Pickups

• Free Waiting Time: For airport and cruise port pickups, you are entitled to one hour of free waiting time. This waiting time begins at the actual landing or docking time, plus any additional time requested during the booking process

• Standard Waiting Time Charges: After the initial one-hour free waiting time, the standard waiting time chargeis £20 per hour or 33p per minute

All Other Pickups:

• Free Waiting Time: For all other pickups, a grace period of five minutes from the actual booked time is allowed

• Additional Waiting Time: After the initial five-minute grace period, the standard waiting time charge is £20 per hour or 33p per minute, with a minimum charge of £2.50.

 

Additional Drop-Offs and Pick-Ups

 

• Charges: Any additional drop-offs or pick-ups requested during your journey will incur charges based on mileage. The minimum fee for such diversions is £5.00

 

Booking Cancellations

1. Cancellation Policy: To cancel your booking, you can either use our user-friendly website or contact our dedicated customer service team. We aim to provide you with convenient options for managing your bookings

2. Refund Eligibility: The refund you are entitled to depends on when you choose to cancel your booking:

Refunds will be processed under the following conditions:

 

• Booking Prepaid with Credit/Debit Card: If your booking was prepaid with a credit or debit card and you cancel it at least 12 hours before the scheduled pick-up time, you are eligible for a refund

• Passenger Misses Flight and Informs us in Advance: Refunds are applicable if you miss your flight but inform us in advance of the cancellation

 

Please note that refunds will not be issued in the following cases:

 

• Cancellations Less Than 12 Hours Before: No refunds will be provided for cancellations made less than 12 hours before the scheduled pick-up time.

• Incorrect Date, Flight Number, or Misleading Information: Refunds will not be issued if the cancellation is due to incorrect information provided, such as the wrong date, flight number, or misleading details

• Passenger Leaves Pick-Up Point Without Notice: If you leave the pick-up point without prior notice, no refunds will be granted

• No-Shows or Missed Flights Without Communication: Failure to show up for your booking or missing your flight without prior communication will result in a forfeiture of any refund

 

Passenger Behaviour Guidelines:

At Azure Private Hire, we prioritize your safety and comfort during your journey. To ensure a pleasant experience for all passengers, we kindly request your adherence to the following behaviour guidelines

1 . Disruptive Conduct: The driver reserves the right, within reasonable discretion, to terminate the trip if the conduct or behaviour of you or your party becomes disruptive in any way. Such behaviour includes actions that may compromise safety or the overall experience. In the event of trip termination due to disruptive behaviour, neither Azure Private Hire nor the driver accepts liability for any additional costs incurred by you or your party

2. Alcoholic Drinks and Food: Passengers are prohibited from bringing alcoholic drinks or food onto our vehicles for consumption during the trip. This policy ensures a clean and comfortable environment for all passengers.

3. Refusal of Carriage: The driver further reserves the right to refuse carriage to any individual suspected to be under the influence of alcohol or drugs. This measure is taken to maintain a safe and secure journey for all passengers and the driver.

4. Fouling Charge Details: This charge applies to situations where the interior or exterior of the cab is soiled, contaminated, or fouled in any way, affecting its cleanliness or hygiene standards. This includes spills, stains, pet accidents, or any form of contamination that requires cleaning or maintenance to restore the cab to its proper condition. The £40.00 fee covers the cost of cleaning and restoring the cab to its pristine state, ensuring a pleasant and sanitary environment for all passengers

We appreciate your cooperation in adhering to these behaviour guidelines. By doing so, you contribute to a positive and enjoyable travel experience for yourself and your fellow passengers. Your safety and comfort remain our top priorities.

Liability

1. Liability Clarifications: Azure Private Hire wishes to specify that we do not assume responsibility for incidents involving loss of life, injuries arising from our negligence, or any fraudulent activities committed by our personnel or organization. In such cases, our liability is expressly limited, and we are not liable for any associated damages or claims.

2. Exclusions from Liability: Under no circumstances shall the Company, the website's owner or operator, their affiliated companies, employees, officers, agents, or any other organizations contributing to the creation, production, maintenance, or distribution of the website be held liable for any of the following.

 

• A Loss of profits

• B Loss of business or business opportunities

• C Expected savings that have not materialized.

• D Loss of goodwill

• E Unauthorized use or corruption of information

• F Loss of information

3. Direct Losses: In the event of our failure to uphold these conditions, we shall only be liable for losses directly incurred by you. We do not assume liability for any other losses, whether arising from our failure to meet contractual obligations, our actions or inactions due to negligence, defamatory statements, product liability, or any other causes, including, but not limited to

 

• A Your use or reliance on the website

• B Inability to use the website

• C Errors, faults, failures to perform, missing information, or viruses on the website, or malfunction due to circumstances beyond our control, such as interruptions in communication and networks.

• D Theft, unauthorized access, or destruction of information, or third parties gaining access to our records, programs, or services without our consent

• E Goods, products, services, or information obtained through or advertised on websites linked from this website

• F Any information, data, message, or other material you email, post, upload, reproduce, send, or otherwise distribute or receive through the website.

4. Service Disruptions Due to External Factors: Azure Private Hire is not liable for severe traffic delays, road closures, accidents, breakdowns, missed flights for whatever reason or extreme weather conditions that may affect the timeliness of our services.

Dispute Resolution Procedure:

At Azure Private Hire, we aim to provide you with a seamless and satisfactory service. However, if you encounter any issues or have complaints regarding the service provided by the driver, we have established a straightforward dispute resolution procedure to address your concerns promptly. Please follow these steps

1. Initial Contact: If you have a complaint or concern, we kindly request that you first contact Azure Private Hire directly. You can reach us via phone or email. We encourage you to do this within 24 hours of the Agreed Time, allowing us to address your issue promptly

2. Unresolved Complaints: In the rare event that your complaint remains unresolved after contacting the driver, please notify Azure Private Hire. You can do this by using the contact form on our "Contact Us" page or by sending an email to enquiries@azureprivatehire.com. We kindly ask that you do so within 72 hours of the Agreed Time. This ensures that we can thoroughly investigate your concern.

Important Note: It's essential to adhere to the specified timelines mentioned above. Failing to do so may invalidate any claims you may have had. We are committed to resolving any issues you encounter and improving our service based on your feedback. Your satisfaction is our priority.

Unforeseen Circumstances and Vehicle Breakdown:

In the event of an unforeseen circumstance occurring within 3 hours of the scheduled pickup time, such as a breakdown of the assigned driver's vehicle, we will make every effort to ensure the completion of your service. Our process involves the following steps:

1. Alternate Drivers: We will first attempt to arrange for another available driver within our network to fulfil your service promptly.

2. Subcontracted Providers: If alternate drivers within our network are unavailable, we will explore options with our contracted service providers to ensure continuity

3. Passenger's Choice: In the rare event that neither an alternate driver nor subcontracted provider is available, or if there is a potential delay that does not meet your needs, you have the option to arrange alternative transportation. In such case, we commit to the following

 

• Full Refund: We will promptly refund the entire amount you paid for the service

 

Our goal is to provide a seamless and reliable experience for our passengers, and we take responsibility for any service disruptions caused by unforeseen circumstance

Insurance Coverage and Responsibility

At Azure Private Hire (APH), we believe in providing a safe and secure transportation experience for our valued passengers. To clarify our stance on insurance coverage and responsibility, please review the following comprehensive information:

Insurance Protection for Goods:

• APH and its affiliates are not liable for, nor do we provide insurance coverage for, any potential damage or loss that may occur to your goods during the course of a trip

• It is essential for you, as our passenger, to recognize that safeguarding your goods against potential damage or loss is entirely your responsibility

Securing Your Goods

Securing Your Goods:

• We strongly recommend that you take proactive steps to ensure the protection of your goods by obtaining appropriate insurance coverage that addresses any potential risks during transportation.

Why This Matters

• By acknowledging that the responsibility for insuring your goods rests with you, we aim to provide clarity and transparency regarding our policies and the limitations of our liability

• We prioritize passenger safety and satisfaction and want to ensure that you have the necessary information to make informed decisions about your goods while traveling with us

Our Commitment:

• While we do not provide insurance coverage for your goods, we are dedicated to delivering a reliable and secure transportation service, ensuring your peace of mind throughout your journey.

Should you have any questions or require further assistance in understanding our insurance policy, please feel free to contact our customer service team. We appreciate your trust in Azure Private Hire, and we look forward to serving you with the highest standards of service and care

Special Seasonal Fares

During specific seasonal periods, our pricing structure is subject to adjustments to accommodate the unique circumstances surrounding these dates. Please be informed of the following details regarding our special fares:

 

Dates and Reasons:

• On the 24th, 25th, 26th, 31st of December, and the 1st of January, our fares will be set at a Time and a Half rate compared to our standard pricing.

• This adjustment is primarily due to the limited availability of drivers willing to work during these peak seasonal periods, such as Christmas and New Year's Eve.What to Expect

• When booking our services on these specific dates, please be aware that the fare you will be charged is subject to a Time and a Half rate increase compared to our standard pricing

• This adjustment helps incentivize our drivers to make themselves available during these peak periods, ensuring that we can continue to provide reliable service to our valued passengers.

 

Transparency and Consistency

 

• We are committed to transparency and ensuring that you are aware of these special seasonal fares in advance

• Rest assured that this pricing adjustment is temporary and specific to the mentioned dates, allowing us to maintain the quality and availability of our services during these festive times

 

We appreciate your understanding and continued support of our services throughout the year, including these special occasions. If you have any further questions or require clarification regarding our special fares, please do not hesitate to reach out to our customer service team

Governing Law and Jurisdiction

The use of this website and these terms and conditions are subject to the laws of England and Wales. While this website is operated from the United Kingdom, it can be accessed from various global locations. It's important to note that these locations may have legal frameworks different from those in England and Wales. By using this website, you consent to the application of English and Welsh laws to all matters related to your use of the website. You also commit to complying with these laws. In the event of a legal dispute, we reserve the right to initiate legal proceedings in your country of residence

Updates to Terms and Conditions

Azure Private Hire reserves the right to modify these terms and conditions at any time, with or without prior notice. We encourage you to periodically review these terms to stay informed about any revisions. Your continued use of the website signifies your acceptance of all modifications made to